<![CDATA[Paging the right person at 3am: our escalation policy]]>Sharing the escalation policy that finally stopped us waking the whole team:

  • Tier 1: the on-call engineer, paged straight away.
  • Tier 2: a secondary after 10 minutes without an acknowledgement.
  • Tier 3: the team lead after 25 minutes.

Alerts only page if they have a runbook attached. Everything else goes to a channel for the morning.

]]>https://lbreeze-net-d15699.lbreeze.dev/topic/8/paging-the-right-person-at-3am-our-escalation-policyRSS for NodeWed, 28 Oct 2026 18:50:39 GMTTue, 27 Oct 2026 22:42:36 GMT60<![CDATA[Reply to Paging the right person at 3am: our escalation policy on Tue, 27 Oct 2026 22:42:36 GMT]]>The "no runbook, no page" rule is the one we're stealing.

]]>https://lbreeze-net-d15699.lbreeze.dev/post/14https://lbreeze-net-d15699.lbreeze.dev/post/14Tue, 27 Oct 2026 22:42:36 GMT